<\/p>\n
Provide better and effective customer support by getting a real-time collaboration on your customer\u2019s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.<\/p>\n
Access your customer\u2019s web screen instantly with single click co-browse and no other URL\u2019s, downloads, installations or embedded codes required. The whole process is completely encrypted and secured. Sensitive information is masked and are never seen by the agent.\u00a0<\/strong><\/p>\n Better conversions<\/strong> Create loyal customers<\/strong> Private Browsing<\/strong> Field Masking<\/strong> Draw or highlight<\/strong> Provide better and effective customer support by getting a real-time collaboration on your customer\u2019s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.<\/p>\n Access your customer\u2019s web screen instantly with single click co-browse and no other URL\u2019s, downloads, installations or embedded codes required. The whole process is completely encrypted and secured. Sensitive information is masked and are never seen by the agent.<\/p>","protected":false},"excerpt":{"rendered":" Overview Provide better and effective customer support by getting a real-time collaboration on your customer\u2019s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online. Access your customer\u2019s web screen instantly with single click co-browse and no other URL\u2019s, downloads, installations or embedded codes required. The […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[23],"tags":[],"_links":{"self":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/posts\/1005"}],"collection":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/comments?post=1005"}],"version-history":[{"count":0,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/posts\/1005\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/media?parent=1005"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/categories?post=1005"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/tags?post=1005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Benefits<\/h2>\n
\nEngaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.<\/p>\n
\nShowing customers you are willing to go that step further for them to make sure they have the best experience has a natural impact on their loyalty and promotes repeats visits.\u00a0<\/strong><\/p>\nFeatures<\/h2>\n
\nIf the agent or the visitor do not want the other party (or parties) in a session to see what is being browsed they can hide the browser content from the other party.<\/p>\n
\nProtect passwords and sensitive information through simple tagging of the instrumented web application.<\/p>\n
\nMark mode enables you to draw or highlight on the visitors webpage\u2014all in real time.<\/p>\n