{"id":71,"date":"2018-11-08T10:23:03","date_gmt":"2018-11-08T08:23:03","guid":{"rendered":"https:\/\/www.mellon.ro\/?p=71"},"modified":"2021-06-23T13:07:03","modified_gmt":"2021-06-23T10:07:03","slug":"servicii-de-asistenta-pentru-clienti-si-telemarketing","status":"publish","type":"post","link":"https:\/\/www.mellon.ro\/en\/servicii-de-asistenta-pentru-clienti-si-telemarketing\/","title":{"rendered":"Customer Support &#038; Telemarketing Services"},"content":{"rendered":"<p>As an integral part of Mellon Group of Companies comprehensive portfolio, our contact centre services leverage Mellon\u2019s core competences including cutting-edge technology and high level IT developments, expertise in human capital management, extensive know-how and effective operational processes; all delivered in the most efficient way to meet the highest requirements.<\/p>\n<ul>\n<li>Customer Acquisition &amp; Retention Services<\/li>\n<li>Customer Care Service<\/li>\n<li>Call Centre Support Services<\/li>\n<li>Help Desk<\/li>\n<li>Back Office &amp; Other Complementary Services<\/li>\n<\/ul>\n<h2>Key facts<\/h2>\n<ul>\n<li>9,5 years of cooperation per customer<\/li>\n<li>75% of our customers have increased the volume of assigned projects<\/li>\n<li>87,5% of our customers rank us 1st or rarely 2nd in performance<\/li>\n<li>90.36% CSAT score of our customers<\/li>\n<li>1200+ Employees<\/li>\n<li>150 active projects<\/li>\n<li>65 million+ outbound calls\/year<\/li>\n<li>10 million+ inbound calls\/year<\/li>\n<li>10 sites<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<h2>Key characteristics<\/h2>\n<ul>\n<li>Inbound &amp; Outbound campaigns<\/li>\n<li>Near-shore &amp; off-shore operations<\/li>\n<li>24\/365 operation<\/li>\n<li>Multilingual services (20+ Language capabilities)<\/li>\n<li>Live agent &amp; IVR capabilities<\/li>\n<li>Multi channel (phone, web chat, email, fax, sms, social media)<\/li>\n<li>CoB plans for all call centers<\/li>\n<li>Certified operations<\/li>\n<li>Internationally awarded services<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>As an integral part of Mellon Group of Companies comprehensive portfolio, our contact centre services leverage Mellon\u2019s core competences including cutting-edge technology and high level IT developments, expertise in human capital management, extensive know-how and effective operational processes; all delivered in the most efficient way to meet the highest requirements. Customer Acquisition &amp; Retention Services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[],"_links":{"self":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/posts\/71"}],"collection":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":0,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/posts\/71\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/media\/275"}],"wp:attachment":[{"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/media?parent=71"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/categories?post=71"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mellon.ro\/en\/wp-json\/wp\/v2\/tags?post=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}