Mellon offers a cutting edge mobile queuing solution through which your customers are able to issue a queuing ticket, before they enter the store or the branch and to know beforehand when their turn is expected. This way they no longer need to stand in queues. The mobile queuing application functions hand-in-hand with the Nemo-Q queuing systems and can be easily incorporated to other existing mobile applications.
- Enable your customers to get information about the nearest store/branch.
- Provide information about the available services, average queuing time and operating hours.
- Send reminders and alerts when the customers’ turn is about to come up.
- Guide customers to the branch of their choice.
- Run in-app customer satisfaction surveys.
- Deliver content on your customers’ phone whilst they are waiting.