Customer Flow Management Solutions
Mellon provides organizations with end-to-end queuing solutions, which help improve the management of customer flow, ultimately improving business performance and customer experience.
Over more than 20 years we have helped hundreds of customers from different sectors to optimize their flow management, improve the experience of their customers and increase productivity.
Over 3.500 installations to date covering all industries
- Financial Institutions
- Public Sector & Utilities
Mellon offers a cutting edge mobile queuing solution through which your customers are able to get a queuing, before they enter the store or the branch, and to know beforehand when their turn is expected. This way they no longer need to stand in queues.
- Enable your customers to get information about the nearest store/ branch along with information about the average queuing time
- Provide information about available services, contact details and operating hours
- Send reminders and alerts when the customers’ turn is about to come up
- Guide customers to the branch of their choice
- Run customer satisfaction surveys via the application
Online & Mobile Appointment Booking
Our appointment software allows customers to book an appointment for a specific branch, employee, date and time from the convenience of their PC or mobile. Once an appointment has been made, that time and date is reserved and the customer receives a confirmation email outlining the time, date and location of their appointment. Customers check in at the touch screen ticket dispenser (or the receptionist/ floor manager)
- Seamlessly blend online/mobile appointment customers with your walk-in traffic
- Add your company’s logo and customize all emails with a set script that can be service type or queue specific
- Send confirmation emails and friendly reminders to your customers before the appointment
- Let your customers edit, cancel or reschedule their appointment
- Get centralized management and walk-in queue statistics