Liveview & Co-browsing

Overview

Provide better and effective customer support by getting a real-time collaboration on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.

Access your customer’s web screen instantly with single click co-browse and no other URL’s, downloads, installations or embedded codes required. The whole process is completely encrypted and secured. Sensitive information is masked and are never seen by the agent. 

Benefits

Better conversions
Engaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.

Create loyal customers
Showing customers you are willing to go that step further for them to make sure they have the best experience has a natural impact on their loyalty and promotes repeats visits. 

Features

Private Browsing
If the agent or the visitor do not want the other party (or parties) in a session to see what is being browsed they can hide the browser content from the other party.

Field Masking
Protect passwords and sensitive information through simple tagging of the instrumented web application.

Draw or highlight
Mark mode enables you to draw or highlight on the visitors webpage—all in real time.

Provide better and effective customer support by getting a real-time collaboration on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.

Access your customer’s web screen instantly with single click co-browse and no other URL’s, downloads, installations or embedded codes required. The whole process is completely encrypted and secured. Sensitive information is masked and are never seen by the agent.