PureConnect is a unique all-in-one multichannel engagement offering that is simple to administer, flexible and tailorable with comprehensive services for mid-sized to large organizations, available to run both on-premise or in the cloud.
Features & Benefits
- Connect with your customers with multichannel routing–phone, email, chat, digital channels, even screen share video and co-browsing. PureConnect has voice self-service, excellent integrated routing tools, and outbound dialing with industry-leading detection. It also offers a range of integrations with Salesforce and other CRM tools.
- Manage your teams with supervisor views and tools: workforce management (WFO/WFM), with quality management, recordings and skills-based routing. If you have structured processes, PureConnect has custom process tools to go further and faster with Interaction Process Automation (IPA).
- PureConnect is built to integrate with all your other systems. We have off-the-shelf integrations with CRMs from Salesforce to Oracle to Microsoft, with many workforce management tools and all kinds of communications systems. If you have structured processes, PureConnect has custom process tools to go further and faster with Interaction Process Automation (IPA) or Eccentex Case Management.
Understand your business better with real-time and historical reports that extend across voice and digital channels. Now, you can see how your customers are really using your systems. Full data integration with your third-party CRM tools makes them work better, too.