IT Software Engineer

Job Description

  • Provides technical expertise in developing solutions and supporting issues from customers and internal test teams for Mellon Romania Contact Center operations
  • Providing support to distributed Contact Center project teams on performance activities
  • Support customer’s project implementations
  • Perform development in simple web-based applications
  • Perform development in a CTI scripting platform application
  • Perform development and execution for Contact Center Customer’s reports
  • Perform development and execution daily loading and exporting data procedures
  • Participate in the full development lifecycle though the design, implementation, testing, documentation, and maintenance of CTI/Dialer system components for Call Center customer’s projects
  • Working alongside manual testers and the development team, to provide excellent test coverage for projects, assessing which cases suit automation and which need to be covered manually
  • Storing and archiving of test results and generation of test reports
  • Investigating and fixing defects in Dialer software application.
  • Collaborate with colleagues adhering to highly professional standards and methods.
  • Writing technical documentation

Requirements

  • Bachelor’s Degree in Computer Science or related discipline, with an information technology focus
  • Up to 5 years of development experience within a commercial environment (or academic exposure) using the .NET Framework with C# or equivalent
  • Ideally up to 5 years of experience hands-on experience in software development or support
  • Experience over Computer Telephony Integration system will consider as a plus.
  • Excellent knowledge of the Windows and Linux operating systems is a plus.
  • Good knowledge of MS SQL Database and Oracle will consider as a plus and experience with SQL language and working with relational databases.
  • Experience using Web Services will consider as a plus
  • Familiarity with window applications in .NET (C#). ASP.NET
  • An ability to develop troubleshooting and diagnostic skills is essential as well as the ability to work well under pressure
  • Fluency in the English language (oral and written)
  • Excellent verbal and written communication skills
  • Resourcefulness and ability to independently research potential solutions
  • Strong analytical, problem-solving, and organizational skills
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